Strategies for Successful ePhilanthropy

Attended ephilanthropy.org’s eTour this morning which focused on how to use online strategies for fundraising, advocacy and engaging constituents.  Outgoing director Ted Hart offered a summary of ‘ephilanthropy 101,’ followed by Charles Riess (of RSM McGladsey, who hosted event), Blackbaud’s Steven MacLaughlin and Convio’s Bob Evans.

When it was suggested that nonprofits develop a specific online plan, I suggested that an online plan is useless unless it incorporates offline strategies.  However, this becomes difficult when offline and online responsibilities are handled by different departments that aren’t accustomed to working together.

When I retitled my blog, ‘Bridging Development and Technology’ earlier this year, I omitted an important part of the equation – Marketing & Communications.   For an organization to take full advantage of the ephilanthropy techniques described today, it’s important that Marketing/Communications partner with Development while using Technology tools. I am building a new web site at www.nonprofitbridge.com where I will further describe how this can be done.

Another worthwhile point: Every activity should drive traffic to your web site.  In addition to regularly updating content, it’s important for the web site to be a part of any organization initiative to attract and engage constituents.

Finally, it was suggested that organizations clearly list their objectives before selecting products and vendors.  I asked: so why do many nonprofits base their decisions strictly on ‘connections’ or on products they’ve used at other organizations?  After all, any vendor can fit the bill when you don’t know what your requirements are.

There are many ways to join the Web 2.0 world.  As was suggested by more than one speaker today, it’s better to start something and learn from your mistakes than to wait endlessly while you plan the ‘perfect’ solution.

Internet Marketing Strategy Assessment

Whether or not you currently use or intend to use their products, Blackbaud has made available an Internet Marketing Strategy Assessment which will help you evaluate whether your organization is effectively utilizing online marketing.  Some of the questions may seem basic, but are worth reviewing, e.g.

  1. Is your mission statement clearly stated on your web site?
  2. Is your Web site address printed on all of your marketing materials?
  3. Do you allow event participants to solicit sponsors / donations on your behalf through personal web pages?

Take a look and see how your organization rates.

2007 International ePhilanthropy Awards

Just returned from the announcement of the 2007 International Philanthropy Awards by the ePhilanthropy Foundation.  To my surprise, many of the nominated organizations (and winners) included some I have never heard of.  This is a reminder that it is important to look beyond the United States (and the Northeastern part where I work) to keep up with our associates who are doing great work.

The winners:
Global People’s Choice Award - International Fund for Animal Welfare
Community Building / Volunteerism and/or Activism - Peace X Peace
Integrated Online and Offline ePhilanthropy Campaign - American Friends Service Committee
Special Event Registration and/or Membership Campaign - Gulu Walk
Online Donations and/or Fundraising Campaign - Mama Cash

Congratulations to all the winners!

Using Dashboards to Measure Results

At the Nonprofit Excellence Awards I attended earlier this year, Witness was recognized for excellence in communications, including a ‘performance dashboard’ which “uses metrics to measure the organization’s results.”  Recently, I read another article on this topic, Warning Lights by Maguire Associates which discussed this topic from the viewpoint of educational institutions.

At my current organization, I generate a monthly report which summarizes key statistics for online fundraising: pledge and non-pledge based events, online donations, memberships, honor/memorial donations and ecommerce.  The greatest challenge is providing the information in a compact enough format that executives will read, but which include sall important data.

A good analogy is WebTrends & Google Analytics, which we use to monitor our web site traffic. WebTrends clearly provides more data but requires some ‘digging’ to analyze results.  Google Analytics, which redesigned its interface earlier this year, shows graphical reports which are easy to present to executives.  (For now, we are using both tools.)

At most nonprofits I’ve worked for, it’s rare that all staff members and the public knows how the organization is doing at times other than when the annual report is issued (which is usually many months after the fiscal year ends).  Using regularly updated dashboards is a powerful tool to keep employees and stakeholders fully informed.

Attention vendors: can your product integrate in a way so that statistics can be easily utilized by a dashboard type application? The tool used is not critical (I use Excel);  what’s important is that the organization provides consistent data to all.

Take a Fresh Look at your Web Site

An interesting blog post highlights the value of getting feedback on your nonprofit web site from those who are not already familiar with it.  It is convenient to poll co-workers but in addition to already being familiar with the site design and content, they will have a specific bias depending on their role in the organization.  By having someone new take a fresh look, you may learn that your site navigation doesn’t work as well as you thought.

Generally site visitors will spend a very brief time on our web sites.  If they don’t quickly find what they are looking for, they will go elsewhere.  We may think that our site is easy to use, but it’s important to find out whether new visitors feel the same.  Does the web site quickly describe your organization’s mission?  Is it obvious how to make a donation or to participate in your programs and events?  Inquiries to your ‘info’ account will also offer clues to what parts of your site may need improvement, as well as search terms listed in web logs.