Monthly Archives: December 2009

What It Means to Be Transparent, Authentic and Open

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As we prepare to enter a new decade, consider these suggestions from Pamela Slim’s book Escape From Cubicle Nation, based on Martha Beck‘s principles of being “transparent, authentic and open.”  These ideas are helpful not only for us as individuals but also for nonprofits in how to communicate with constituents:

  1. Admit what you don’t know.
  2. Ask for help.
  3. If you can’t help someone, find a good person who can.
  4. Don’t be afraid to laugh.
  5. Mean what you say and say what you mean.
  6. Don’t worry about being perfect.  Admitting flaws, fears and mistakes makes you human and likeable.
  7. Apologize right away if you screw up.
  8. Take responsibility for your business.  If someone is unhappy or unsatisfied, don’t be afraid to ask why (and try to make things right).

Have a safe, happy New Years’ and a healthy, joyous 2010.

A Holiday Gift to You

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2010 will begin the fourth year for Nonprofit Bridge.  Whether you have recently discovered our blog or have followed us since the beginning, I’d like to offer any small nonprofit organization a complimentary phone consultation to discuss how you can effectively implement online strategies.  Some questions I often receive:

  • With a small budget, how can I effectively do online fundraising?
  • How can I develop an email marketing campaign?
  • How much should we use tools such as Facebook or Twitter to communicate with our constituents?
  • What is the best way to update our web content?
  • We’re considering a new donor database or content management system – where do we start?
  • Should I put my events online, even if they have no charge to attend?
  • Which department / staff member should take the lead in online / Internet strategy?

Please contact us to take advantage of this offer.

With year-end approaching soon, don’t forget to send out a last minute appeal to your constituents (and thank them for their past support).

Wishing you a healthy and peaceful holiday season and new year.

Some of My Favorite Nonprofits

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These are some organizations I support either financially, as a volunteer, or both:

G-ds Love We Deliver provides food deliveries to anyone suffering from HIV/AIDS, cancer, or other serious illnesses, as well as nutrition education and counseling.  I’ve helped in the kitchen to prepare food, and also to help deliver meals as a van assistant.  Mazon fights hunger as does City Harvest which salvages leftovers from food businesses in NYC.

The Wartburg is an adult care community in Mount Vernon, NY.  Many types of living arrangements are provided, from assisted living to 24 hour care.  Just spending a little time with a resident can make a huge difference.  Dorot also does great work with seniors, including programs which bring together the young and the old.

Southern Poverty Law Center helps fight intolerance through a variety of programs, such as the educational program Teaching Tolerance.  The Museum of Tolerance, affiliated with the Simon Wiesenthal Center, is based in Los Angeles but also has a wonderful exhibit in midtown Manhattan.

The Save Darfur Coalition and Charity: Water have used a variety of online fundraising / outreach tools to promote their causes, both which are well worth supporting.

Despite the tragic loss of its founders, the Christopher and Dana Reeve Foundation continues to seek a cure for spinal cord injury and support those who are afflicted by paralysis.  YAI recently won an award as the best nonprofit to work for in NYC.  So not only do they do great work to support the disabled, but they provide a nice work environment.

And of course don’t forget those organizations which serve the nonprofit community, Idealware and Nten.

While it’s nice to get a tax deduction, it’s especially rewarding to help a nonprofit that helps others year-round, whether financially or by the gift of your time.

What are your favorite causes to support?

Practical Examples of Cross-Channel Success

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As a regular user of the New York Public Library, I’ve usually had to time my visits to when the branches are open.  In the past, there have been at least one day weekly when the library was completely closed (in addition to Sunday), and ‘late’ hours would only be provided one or two days / week.  Recently at the Mid Manhattan Library, I was amazed to learn that this location was now open extended hours, not only daily but with hours to 11 PM several days / week.  How was the library able to do this, especially in these times of recession?

Over the years I’ve developed relationships with many consultants / vendors who serve nonprofits, only some which I’ve worked with directly.  In preparation for our regular update call, I listened to a presentation that Michael Johnston of HJC New Media which is available for listening from his web site.  During an hour of many examples of how he’s implemented cross-channel strategies at many nonprofit clients, he mentioned his work at the New York Public Library.  In addition to raising funds which allowed the library to avoid further cutbacks in hours, Michael’s work succeeded also in breaking down silos between departments, a problem which I’ve seen at many organizations when developing and implementing online strategies.

Other interesting takeaways included:

  1. when combining direct mail and email, it’s usually better to send the direct mail first, then follow up with a corresponding email appeal.
  2. since many recipients of direct mail will visit the nonprofit’s web page before donating, integrate the home page with the latest direct mail content / graphics
  3. send direct mail to supporters who are already raising money online;  ask that they encourage others to do the same
  4. to stimulate monthly giving, follow up with web donors with a phone call, thanking them for their support and asking that they deepen their commitment
  5. put videos online, immediately followed by an ask – an effective alternative to always providing a static donation form
  6. if using a radio campaign, direct listeners to visit a microsite / unique URL where they can show their support
  7. if using social media, make sure you can track donations coming from this source;  make sure your social media pages include a call to action (not necessarily to donate)

Using a multichannel approach not only can result in higher donations, but can help your organization to work more effectively and provide a consistent message to constituents, no matter how they hear about you.  Which of the above techniques can you implement today?

Preparing for Philanthropy’s Black Friday

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Most nonprofits get the bulk of their donations during December.  So what can we do to get the word out this month?

Heavyweight Salvation Army has stepped up its digital marketing efforts, switching its radio budget to online communications.  There is now an online version of the red kettle, which have already appeared at many locations I pass daily.  They’ve also embraced newer tools, such as an Iphone application and have established a strong presence on Facebook and Twitter.   After long relying on direct mail for new donor acquisition, Salvation Army is now focusing on online community building and on attracting younger donors through online strategies.

Convio estimates that more than 111 million constituents will donate over $4 billion online this holiday season.   At last month’s Convio Summit and Blackbaud Conference (oddly held during the same week in different parts of the country), the theme was the same – web giving continues to increase, even while overall donations have dropped a bit during the recession.  In his overview of online fundraising, Steve MacLaughlin suggested that we segment our audiences by generation – and communicate with them differently.  He also suggested we build relationships with constituents by asking for small actions first before asking for financial help.

How do you keep up with the many communication channels now available, e.g. email, RSS, Facebook, Twitter etc.   In her recent presentation at the Blackbaud event, Nten’s Holly Ross suggested we use filters to find what’s most relevant and not try to “keep up with everything.”  The volume of information available through social media can be overwhelming, but we have to find a way to keep abreast of conversations that are already taking place about our organizations and our causes.   Looking for a tool to integrate email with social media?  Take a look at Threadsy.

What’s the fundraising outlook for 2010?  According to Mal Warwick Associates, we should try to get donors to give more frequently, even if they can’t make the large contributions they’ve given us in the past.   In addition, we should continue to use a multichannel approach because “the number of donors who choose to respond by writing a check will only continue to dwindle.”

Wishing everyone a prosperous end of year fundraising season.