What’s New in ePhilanthropy

This week’s torrent of news centered around Susan B. Komen’s decision to pull funding from Planned Parenthood, the torrent of outrage which eventually caused them to reverse their decision.  What’s even more amazing is that Planned Parenthood supporters stepped in to make up the loss by special contributions, similar to in the past when funding was taken away.  Congratulations to Planned Parenthood for quickly activating their dedicated constituents;  shame to Komen for ruining its branding with such a poorly thought out decision.

So Facebook is going public.  How will this affect its relationship with its many devotees, which is expected to increase to 1 BILLION later this year?  It’s a bit sad that Convio, not long after going public, agreed to be acquired by its long term competitor, Blackbaud, apparently to take advantage of a financial windfall.  (Also see my recent blog post.)  It will be interesting to watch the path Facebook follows once its loyalties move mostly to its shareholders.

Pinterest seems to be very popular lately.  Have you used it yet?  With all the social media tools available, Small Act (via my friend Shana Masterson) suggests you choose carefully how many you can manage.  (I’m posting regularly on Twitter and Facebook, but less so on LinkedIn and Google Plus so far, trying to find content which is appropriate to each platform.)

After they donate or take the actions you request, do you make sure to thank your donors? Here are some tips from Guidestar and a quiz from Network for Good.

Are you getting good response from your email marketing efforts?  Use these 7 tips for appeals and also 5 Best Practices for Increasing Email Subscribers Engagement.  (And go here if you need help in getting them to sign up to receive your emails.)

Thinking about getting a tablet, such as the iPad or Kindle Fire?  Here’s a good article to read first.

Notes on Meetings Near & Far

The NYC 501 Tech Club returned this week with a new format – presentation + networking.  Big Duck’s Farra Trompeter moderated a discussion on multi-channel fundraising – a topic I often discuss, joined by Simon Moloney of Npower NY and Rebecca Willett of Planned Parenthood.   Also this week, Convio held its annual Summit in Austin, TX.

For those in the NYC audience who don’t yet integrate multiple channels in fundraising efforts, Farra asked that we strive to break down silos within our organizations because “donors see us as one nonprofit.’  So there shouldn’t be a competition between money raised by direct mail versus email marketing or other online fundraising tools.  Multichannel appeals are most effective, especially this time of year (make sure you plan to email your donors on Dec. 30 / 31).  Farra also asked the attendees who we blend personal and organizational priorities in social networking content;  this may be addressed further in a future meeting.  (My take – a personal touch breathes life into a blog posting or tweet, as long as the focus isn’t removed from the nonprofit’s mission.)

Rebecca reviewed Planned Parenthood’s multi-channel strategy which she described as a ‘collaborative effort of the national office and affiliates.’  In response to my question on what content to put on each channel, Rebecca suggested first finding out which audience(s) are on each channel, then asking ‘what are they looking for’?  Planned Parenthood has some interesting enhancements planned, such as a 24×7 chat / text hotline, as well as a mobile phone application.

Slides from the NYC 501 Tech Club gathering on Multi-Channel Fundraising are available on SlideShare.  (Thanks Farra)

While I missed seeing other Convio users at the Summit, I was pleased to see Convio’s Nonprofit Live TV – an attempt to bring the event to me.  Congratulations to those nonprofits that were honored for innovation in in Online Marketing, Fundraising, Advocacy and Email Marketing.

Online tools make it easy for us to keep in touch with colleagues and friends, but it’s still nice to connect in person.  At the 501 Tech Club gathering, I met someone from Catholic Medical Mission Board, an organization I worked at while I was in college – long before I joined the nonprofit community full time.  Although many people I worked with have moved on, it was still nice to make a new connection.  Thanks to Nten and to organizers Charles Charles Lenchner and Thomas Negron for getting our group back in gear.

Addendum 11/24/09 – Here is Farra’s write-up of the 501 Tech Club event.